Khawla Al Maktoumi
Customer services officer
Profile summary
Aeronautical Engineering graduate with banking and customer service experience, blending technical knowledge with strong problem-solving and communication abilities. Demonstrated success in client interactions and understanding complex technical requirements. Committed to applying analytical skills in a professional environment.
Career highlights
Reduced Errors via Compliance Adherence: Compliance: Minimized operational errors by adhering to UAE banking, AML, and KYC policies at Lari Exchange.
Aeronautical Engineering Technical Foundation: [Education]: Completed an end-to-end Aeronautical Engineering program at Higher Colleges of Technology, gaining significant technical knowledge and problem-solving skills over four years.
Key skills
Professional experience
The individual supported cross-selling initiatives for exchange services. They ensured adherence to UAE banking, AML, and KYC policies, reducing errors through careful attention to detail and compliance. The role also involved maintaining customer satisfaction and professional communication.
- Supported cross-selling for exchange services
- Reduced errors through strong attention to detail and compliance
- Ensured adherence to policies (UAE banking, AML, KYC)
- Maintained excellent customer satisfaction and professional communication